Getting started
Chargewise turns payment exceptions (disputes, ACH returns, recon breaks) into cases with deadlines, evidence requirements, and exports.
Concepts
- Case ledger: one record per exception.
- Deadline engine: work is driven by SLAs.
- Evidence packs: exports are predictable and reviewable.
- Audit log: append-only event chain for compliance.
Where AI fits
AI can draft narratives and summarize evidence, but sensitive actions stay policy-gated and human-approved.