Workflow engine for payment exceptions
Exceptions across thousands of merchants -- on rails.
Normalize every dispute, return, and recon break into a case with an owner, an SLA, and an audit trail.
- Multi-merchant visibility and rollups.
- Policy enforcement at scale.
- Cross-rail normalization (card + ACH + recon).
NEW
->
NEEDS_EVIDENCE
->
READY_TO_SUBMIT
->
SUBMITTED
->
WON/LOST
How we're different
- Multi-merchant visibility and rollups.
- Policy enforcement at scale.
- Cross-rail normalization (card + ACH + recon).
Trust rule: AI drafts, humans approve sensitive actions.
Workflow, not a chat window
Case ledger
Every exception is a case with an owner, SLA, and audit log.
Deadline engine
Escalations move cases forward before revenue is lost.
Evidence packs
Evidence compiles into PDFs and structured exports.