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Privacy

Clear boundaries: what data is processed, how long it is retained, and how it is exported.

How we're different

  • Evidence is scoped to a case with explicit exports.
  • Policy gates limit what automation can do.
  • Audit trail is visible and reviewable.
Trust rule: AI drafts, humans approve sensitive actions.

Data we handle

  • Dispute case metadata (amount, deadline, reason codes).
  • Evidence attachments and structured fields.
  • Operator notes, approvals, and audit events.

Retention posture

  • Configurable retention windows (policy-driven).
  • Exports support redaction for demo/training.
  • Deletes follow storage + DB deletion policies.

Customer controls

  • Role-based access and least privilege.
  • Evidence export is explicit (PDF + JSON + CSV).
  • Approvals required for sensitive changes.

Legal note

Not legal advice. Your privacy obligations may depend on product, geography, and processor/network rules.