Claims intake that starts with complete files.
ClaimRoute is a digital co-worker for claims operations. We collect FNOL, chase missing info, compute a completeness score, route the claim, and keep policyholders informed with policy gates and an audit trail.
How we're different
- Completeness-first FNOL: we finish the file, not just capture a report.
- Routing that sticks: policy-based triage with escalation gates and audit trail.
- Proactive digital updates to reduce status-chasing loops.
Digital updates are still broken
Only 22% of policyholders receive adequate digital updates. ClaimRoute makes updates structured, proactive, and complete.
22%
Adequate digital updates today (JD Power).
20%
Claims org attrition (Deloitte).
30%
Routing accuracy lift (industry example).
Core modules
Intake Concierge
Web + email intake, attachment chase, consent capture.
Triage Router
Completeness scoring, deterministic routing rules, escalation gates.
Proactive Updates
Structured status updates with adequacy scoring and approvals.
Adjuster Kit
Facts-only summary, evidence pack, and next-step checklist.
A day in the life
ClaimRoute runs the messy middle between intake and adjuster assignment.
- FNOL intake + missing items request
- Completeness score + routing decision
- Status updates with next steps
- Adjuster kit with evidence pack
Founders
Sam — Co-founder & CEO
Previously at Amazon AGI, focused on reliable agentic systems and orchestration for long-running workflows.
Takeshwari — Co-founder & CPO / Risk
Previously at Google, worked on Ads and Gemini Compliance, building governance programs for high-scale systems.
Start a 30-day pilot
Bring one claim line into ClaimRoute and prove speed, clarity, and completeness.