Developers

API-first endpoints and structured status updates.

How we're different

Completeness-first FNOL: we finish the file, not just capture a report.
Routing that sticks: policy-based triage with escalation gates and audit trail.
Proactive digital updates to reduce status-chasing loops.

Trust rule: AI drafts, humans decide for sensitive outcomes.

Public API

POST /api/claimroute/public/claims
GET /api/claimroute/public/claims/:id/status
POST /api/claimroute/public/claims/:id/attachments

Internal API

GET /api/claimroute/claims
POST /api/claimroute/claims/:id/run-triage
POST /api/claimroute/claims/:id/status-updates
POST /api/claimroute/claims/:id/generate-adjuster-kit

StatusUpdate schema

{
      "claim_id": "...",
      "channel": "email|sms|portal",
      "stage": "intake|triage|assigned|waiting_on_customer|inspection|estimate|settlement|closed",
      "what_happened": "string",
      "what_we_need_from_you": "string|null",
      "what_happens_next": "string",
      "expected_next_update_by": "YYYY-MM-DD",
      "cta": {"label": "Upload photos", "url": "https://..."},
      "contact": {"phone": "...", "email": "..."},
      "portal_url": "https://...",
      "language": "string",
      "adequacy_score": 0,
      "adequacy_missing": ["expected_next_update_by", "cta"]
    }