Market
Claims operations are overloaded and digital expectations keep rising.
How we're different
- Completeness-first FNOL: we finish the file, not just capture a report.
- Routing that sticks: policy-based triage with escalation gates and audit trail.
- Proactive digital updates to reduce status-chasing loops.
Trust rule: AI drafts, humans decide for sensitive outcomes.
Digital update gap
Only 22% of customers receive adequate digital updates (JD Power).
Talent pressure
Claims orgs report ~20% attrition and major experience loss (Deloitte).
Transformation impact
Motor claims transformation delivered 60M+ savings and 30% routing lift (McKinsey).
Market signals
Claims management software projected to grow from 4B to 8B+.
Why now: rising claim volumes + digital expectations demand proactive, auditable workflows.
Sources
https://www.jdpower.com/business/press-releases/2025-us-claims-digital-experience-study
https://www.deloitte.com/us/en/insights/industry/financial-services/soft-skills-claims-management-shortage.html
https://www.mckinsey.com/industries/financial-services/our-insights/the-future-of-ai-in-the-insurance-industry
https://www.verdantix.com/venture/report/market-size-and-forecast-claims-management-software-cms-2024-2030-global
https://www.fortunebusinessinsights.com/claims-management-market-110629
https://www.globenewswire.com/news-release/2021/03/25/2199270/0/en/Snapsheet-a-Claims-Management-Platform-Leader-Secures-30MM-in-Series-E2-Financing.html
https://techcrunch.com/2023/07/18/tractable-snaps-up-65m-led-by-softbank-for-car-and-property-damage-appraisals-using-ai/
https://www.prnewswire.com/il/news-releases/five-sigma-announces-extension-of-series-a-investment-from-aquiline-technology-growth-301463211.html
https://www.commercevc.com/portfolio
https://www.fprimecapital.com/companies/snapsheet/
https://www.lightbank.com/blog/Snapsheet-Announces-a-New-Milestone