Proactive updates
Adequate digital updates with approval gates.
How we're different
- Completeness-first FNOL: we finish the file, not just capture a report.
- Routing that sticks: policy-based triage with escalation gates and audit trail.
- Proactive digital updates to reduce status-chasing loops.
Trust rule: AI drafts, humans decide for sensitive outcomes.
Adequacy scoring
Every update scored for completeness: what happened, next steps, and next update date.
Channels
Portal status, email updates, optional SMS alerts.
Approval gates
Supervisor approvals for sensitive updates.
Audit trail
Immutable log of every outbound message.
Example update
What happened: We received your photos and are reviewing repair estimates.
What we need: Signed proof-of-loss form.
What happens next: Adjuster review within 3 business days.
Next update by: Jan 26