Triage routing

Routing that sticks with explainable policy rules.

How we're different

Completeness-first FNOL: we finish the file, not just capture a report.
Routing that sticks: policy-based triage with escalation gates and audit trail.
Proactive digital updates to reduce status-chasing loops.

Trust rule: AI drafts, humans decide for sensitive outcomes.

Deterministic rules engine

YAML rules with explicit conditions and queues.
Every decision stores matched conditions.
Admin routing simulation for testing.

- id: water-damage-sev3
      when:
        - field: claim_type
          op: equals
          value: water
        - field: severity
          op: in
          value: ["medium", "high"]
      queue: property-water