Workflow

Exceptions and approvals

Flag gaps early, route them with policy gates, and require rationale for every override.

How we're different

Evidence system of record, not a case tracker.
Immutable timeline and explicit approvals with no silent overrides.
Examiner-ready binders with linked artifacts and tamper-evident logs.

Trust rule: AI drafts, humans decide for sensitive outcomes.

Exception taxonomy

Missing artifacts
Data conflicts
Override requests

Approval gates

Supervisor review required
Dual-control optional
Rationale enforced

Queue

SLA

Escalation

Sanctions alert escalation

24 hours

Risk supervisor

CDD refresh exception

72 hours

Compliance lead