Sell everywhere, with receipts.
One console for Amazon, eBay, and your store.
ShopRelay is a marketplace ops co-worker that syncs listings, orders, and customer messages across channels — policy-gated, audit-first, and human-approved for sensitive actions like refunds and price changes.
How we're different
- Channel plugins: add new marketplaces without rebuilding workflows.
- Rate-limit safe sync + retries so ops doesn’t break during peak.
- Approval gates for refunds, price edits, and high-risk listing changes.
Trust rule: AI drafts; humans decide for sensitive outcomes.
The outcome
Faster cycle times
Turn back-and-forth into a predictable workflow.
Fewer escalations
Route exceptions to the right reviewer with policy gates.
Audit-ready packets
Every case has evidence, approvals, and a timeline.
Example workflow: Multi-channel order exception
- Connect marketplaces and set policy gates (refunds, price edits).
- Sync orders and normalize into cases.
- Draft customer comms and resolution options.
- Route exceptions to the right reviewer.
- Execute approved actions and export an order packet.
Start a pilot (internal)
Pick one workflow and make it deadline-safe, evidence-linked, and auditable.