How it works
A simple architecture built for long-running workflows.
How we're different
- Channel plugins: add new marketplaces without rebuilding workflows.
- Rate-limit safe sync + retries so ops doesn’t break during peak.
- Approval gates for refunds, price edits, and high-risk listing changes.
Trust rule: AI drafts; humans decide for sensitive outcomes.
Core architecture
Connectors
Secure integrations to email, ticketing, CRM, storage, and core systems.
Orchestrator
Runs long workflows (days or weeks), retries, SLAs, and exception handling.
Policy Engine
Hard rules for what the agent can do, plus approval gates.
Agent Layer
Extraction, summarization, drafting, and classification inside guardrails.
Audit Trail
Immutable timeline of actions: who, what, when, why, plus evidence links.
Example workflow: Multi-channel order exception
- Connect marketplaces and set policy gates (refunds, price edits).
- Sync orders and normalize into cases.
- Draft customer comms and resolution options.
- Route exceptions to the right reviewer.
- Execute approved actions and export an order packet.