Ops cockpit
One queue that spans every channel.
How we're different
- Channel plugins: add new marketplaces without rebuilding workflows.
- Rate-limit safe sync + retries so ops doesn’t break during peak.
- Approval gates for refunds, price edits, and high-risk listing changes.
Trust rule: AI drafts; humans decide for sensitive outcomes.
Unified case model
Orders, messages, returns, and refunds become cases with owners and SLAs.
Exception routing
Route by channel, SKU risk, customer tier, and policy rules.
Order packet export
Export evidence: events, messages, refunds, and tracking updates.